 |
 |
| Terms & Conditions |
| This website is owned and operated by Sweetglare. By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers. By purchasing an item advertised on this website, you agree to be bound by these Terms and Conditions. Sweetglare may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended. |
| Trademarks, Copyrights and Restrictions |
| All material on this site, including, but not limited to images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by Sweetglare, its related companies or by other parties that have licensed their material to Sweetglare. Material on www.sweetglare.com is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of Sweetglare. Use of the materials on any other Web site or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of Sweetglare copyrights, trademarks and other proprietary rights, and is prohibited. |
| Currency |
| All product prices shown on
www.sweetglare.com.hk are in Hong Kong dollars (HKD). Substitutions Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item. Flowers In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value. For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color. If the floral container shown online is not available, a similar container will be used. Specialty gifts Specialty gifts may be substituted with another specialty gift of equal or greater value and of similar theme and category. |
| Information accessibility |
| Sweetglare endeavors to make information available through its web site accessible to all users. If you are having difficulty accessing or reading information, please use click Contacts or call our customer service hotline 852-2387 3993. |
| Delivery & Payments |
|
| Security & Privacy |
| Collection and Use of Information |
| Sweetglare collects personal
data for the purpose of providing a specific product or service requested
by the customer. Certain information may be required in order to provide
this product or service, such as full name of customer and recipient,
authorised users, e-mail address, billing address, contact phone numbers
and credit card number. The information collected may also be used to inform the customer of additional products and services, which may be of interest to them. |
| Disclosure of Information |
| Sweetglare will not disclose any personal information such as your name, address, email, telephone number to any person outside of the company, unless the customer has authorised us to do so or unless required by law to disclose such information. Furthermore, under no circumstances will Sweetglares sell or receive payments or services for disclosing customer's personal information to any partner or external company. |
| Offline Payment |
| You are most welcomed to call our experienced sales representitive between 9a.m. to 6:00p.m. on (852) 2387 3993 to arrange delivery. Alternatively you can fax your order, together with payment details to (852) 2728 9212. |
| Anonymity |
| Sweetglares customers have the right to remain anonymous except in circumstances where personal information is required to complete a credit card or account transaction. Sweetglare will not disclose the sender information to the recipient unless specifically requested to do so by the customer. |
| Returns & Refunds |
| Customer Satisfaction Guarantee |
| As a quality service provider, Customer Satisfaction is Sweetglare𠏋 first priority. With our experience and knowledge, we will ensure only the freshest and highest quality flowers are provided. |
| Cancellation of Orders |
| If you need to cancel your order incidentally, money will be refunded less a $100 administrative fee, EXCEPT notice is received by Sweetglare 24 hours prior to the scheduled delivery date. Cancellations received with less than 24 hours will be subject to charged at 50% of the total order value. Please understand that this charging scheme is unavoidable when orders are already prepared and are with our courier for delivery. |
| Refunds |
| For any special situations,
if you concern surrounding your order. We are highly appreciated if
you can call our Customer Service Hotline at 852 - 2387 3993 to further
understand your concerns. Our customer service representative will
provide alternative solutions to you, which will subject to your particular
situation. Your comments in related to your flowers sent or received
are good for us to improve our service standard. All refunds for orders placed online or over the telephone are credited back the original credit card on which the order was purchased. Refunds for in-store purchases may be processed through the original credit card for which the order was purchased. A voucher to the same amount paid will be issued for all cash purchases. |